Ontario Ministry of Health and Long-Term Care - Long-Term Care

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Ontario Ministry of Health and Long-Term Care

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Reports on Long-Term Care Homes

SECTION HOME

Overview of Care Options

Things to Consider

Who do I Contact for Information?

(External) Find a Community Care Access Centre

Care in Your Home

Visiting Health Professional Services

Personal Care and Support

Homemaking

Community Support Services

Residences Offering Care

Supportive Housing

Retirement Homes

Long-Term Care (LTC) Homes

Maintaining Standards of Care in LTC Homes

Reports on LTC Homes

(External) Find a LTC Home

Arranging Care

Finding a Provider

Other Care Programs

Ontario's Aging at Home Strategy

Links and Resources

Glossary of Terms

Seniors' Care : Personal Care and Support

Personal Care and Support refers to a range of essential daily activities that help maintain your physical well-being. There are many titles given to formal workers who provide such types of care. These may include, "Personal Support Worker", "Health Care Aides", "Personal Care Workers" or "Attendants". A staff person visiting your home can help you with :

Personal hygiene care such as washing and bathing, mouth care, hair care, preventative skin care, routine hand or foot care
Transferring or positioning into chairs, vehicles or beds
Dressing and undressing
Assistance with eating
Assistance with toileting
Escorting you to appointments

The staff providing personal care and support can assist you with your activities, or help to ensure your safety while you complete the activities yourself.

Arranging for these services

The Community Care Access Centre (CCAC) can help you with defining your needs and situation, determining your eligibility for government-funded services, locating providers and applying for care. The CCAC can also provide information about the availability of financial subsidies for particular service options.

If you are eligible for government-funded personal care and support services, they are arranged by the CCAC and paid for by the Ministry of Health and Long-Term Care. Otherwise, these services may be available directly through providers, in which case there will be a consumer fee for these services. Contact your local Community Care Access Centre to find out whether you are eligible for the government-funded services.

Who determines eligibility for government funded services?

The CCAC determines your eligibility.

What happens if I am eligible?

The CCAC will co-ordinate your application and select the provider.

What happens if I am not eligible or wish to make my own arrangements?

You can apply directly to a provider that you select.
(The CCAC can assist you with finding a provider.)
See the Finding a Provider page.

For more information

Call the ministry INFOline at 1-866-532-3161
(Toll-free in Ontario only)
TTY 1-800-387-5559
Hours of operation : 8:30am - 5:00pm

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