Ministry of Health and Long-Term Care Service Standards

The Ministry of Health and Long-Term Care (MOHLTC) is committed to providing excellent customer service, and adheres to the OPS Service Directive and its principles for supporting the service needs of all clients.

A service standard is a public commitment to a level of service that a client can expect, under normal circumstances. These external MOHLTC service standards are grouped in one of the following categories according to function :

  • customer service;
  • information;
  • approvals and decisions; and
  • permits, licences, certificates, and registrations.

We annually review and, in some instances, update our service standards to ensure they continue to represent our core public-facing business and remain relevant to our clients.

Over the years, we have worked towards improving our service standards performance to ensure that we maintain our timely delivery of high quality services. Our performance reports are available below.

The first year that the public reporting of external service standards was applicable to the MOHLTC was 2011-12.

For More Information

Call ServiceOntario, Infoline at:
1-866-532-3161 (Toll-free)
In Toronto, (416) 314-5518
TTY 1-800-387-5559.
In Toronto, TTY 416-327-4282
Hours of operation : Monday to Friday, 8:30am - 5:00pm