Health Care Connect is designed to help you find a family health care provider. Here is information to help you understand how the program works. You will also find information and resources to help you access additional health care services in your community.
Health Care Connect (the program) helps people without a family health care provider find one. You may want to consider registering for the program if:
More information about how the program works can be found in this brochure. For additional questions, please call Service Ontario INFO line at the number below.
To register with the program, simply call 1-800-445-1822. You will need a pen, some paper and your OHIP card when you call Health Care Connect You can also register for Health Care Connect online by entering your information at www.ontario.ca/healthcareconnect.
Health Care Connect helps you in your search for a family health care provider. How does the program do this?
Health Care Connect attempts to find a provider for you but priority is given to those with the most need for family health care.
Other important things to remember about how the program works:
Once youve registered with Health Care Connect, you will receive contact information for your assigned Care Connector. Your Care Connector is your main point of contact for the program. If you have any questions about the program or changes to the information you provided when you registered, please contact your Care Connector. Accurate and current information is essential for Health Care Connect to work effectively.
If you find a family health care provider on your own while registered with the program, please contact your Care Connector as soon as possible so that program records can be updated.
Health Care Connect attempts to find family health care providers that may be accepting new patients in your community. Heres what happens if a provider is found for you :
Although the program will attempt to locate a provider for you, Health Care Connect cannot guarantee that this provider will meet the particular preferences you may have for family health care.
Once you receive the contact information of a provider from your Care Connector, you will be responsible for calling to book an appointment.
A provider for ongoing family health care is a matter of personal choice. It remains your responsibility to determine if that provider is able to meet your health care needs. The program does not evaluate each provider before giving you his or her name and contact information.
A provider's regulatory College is required to maintain a public register containing information about the provider, including the provider's class of registration, and any terms, conditions and limitations that are in effect. For public information regarding a provider, please contact the provider's College directly at the number or website listed below.
It may happen that a health care relationship does not work between you and the provider. Family health care providers have the choice of accepting new patients subject to any applicable policy, guideline and/or standard of practice established by their respective college. If the provider cannot accept you as a patient, you may return to Health Care Connect by contacting your Care Connector.
You also may choose to refuse the family health care provider that the program finds for you. In that case, in order to return to Health Care Connect you would need to complete a new registration by calling the toll-free number directly or by going online to www.ontario.ca/healthcareconnect.
Your consent is essential to the Health Care Connect program. If you choose to register with the program, you will be asked to consent to the Ministry collecting, using and disclosing your personal health information.
The Ministry needs to collect, use and disclose the personal health information it requests from you at registration in order to run the program properly and help you find a family health care provider. The Ministry may also need to access OHIP-related health information it has previously collected about you that is already in government databases.
The Ministry will provide your personal health information and your contact information to the Care Connector who has been assigned to you. This information will make your Care Connector aware of your particular health care needs, and how to get in touch with you.
You can withdraw your consent at any time, however withdrawing your consent means you can no longer participate in the program.
The Ministry will hold your personal health information in complete confidence, using the strictest security measures to protect it. Your personal health information will only be used or disclosed for the purposes described in this brochure, and for purposes that are specifically authorized under the Personal Health Information Protection Act, 2004, as set out in the Ministrys Statement of Information Practices which is available at www.health.gov.on.ca.
As well, the Ministry may contact you to get feedback on your experience with the Health Care Connect program.
You can withdraw from Health Care Connect at any time by contacting your Care Connector or the Ministry of Health and Long-Term Care at the contact information listed below.
Here are some additional resources to help you access health care services in Ontario:
College of Physicians and Surgeons of Ontario
(416) 967 2617
College of Nurses of Ontario
1 800 387-5526
Health Care Connect (the program) will assist program registrants with their search for an available family health care provider. Despite a registrants involvement in the program, finding, assessing and accepting a family health care provider remains the responsibility of the program registrant or that individuals substitute decision-maker (if applicable).
The Ministry of Health and Long-Term Care (the Ministry) is not liable to any individual for any costs, losses, claims, liabilities or damages that may be caused by or otherwise related in any way to the program. Further, the Ministry is not responsible for finding a family health care provider for a registrant in the program or for any matter that may arise between a family health care provider and a registrant of the program.
The Ministry will attempt to verify the registration status of family health care providers prior to making a referral through the program. However, the Ministry makes no representations or warranties regarding the registration status of any family health care provider. Registrants in the program may independently confirm a family health care provider's registration status by contacting that provider's governing regulatory College.