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Important Information for Canadians Returning to Ontario from Haiti

Canadian citizens, permanent residents and landed immigrants returning to Ontario from Haiti need to ensure their Ontario Health Insurance Plan (OHIP) card is still valid. In cases where OHIP coverage has expired, returnees are advised to apply as soon as possible for a new OHIP card.

Canadian citizens, permanent residents and landed immigrants who are evacuated from Haiti and arrive in Ontario will be exempt from the three-month waiting period for OHIP until the end of the evacuation.

The Government of Ontario has a dedicated phone number that offers information on health care, settlement, social services and education to Canadians returning to Ontario from Haiti. Hours of operation are 8:30 am to 5 pm, Monday to Friday. Information is available in several languages, including English, French and Creole.

The toll free number to call is 1-866-614-5951.

Call the toll free number above for information on :

To speak with a nurse about non-urgent health questions, please call Telehealth Ontario: 1-866-797-0000. Telehealth services are available 7 days a week, 24 hours a day.  Services are available in both French and English.

For settlement, social services and education information for Canadians returning from Haiti, see fact sheet.

Frequently Asked Questions

How do I find out if my Ontario health card is valid?

Call ServiceOntario INFOline at 1-866-614-5951 Monday-Friday, 8:30 a.m. to 5 p.m.

What do I do if my Ontario health card has expired?

To register for a new Ontario health card, visit your nearest ServiceOntario Health Card - OHIP office.

For further information about office locations and the requirements to renew your Ontario health card, call the INFOline at 1-866-614-5951. You may also check out the ServiceOntario website.

If I have a valid Ontario health card, how can I get medical attention?

What if I don’t have an Ontario health card and I need immediate medical attention?

What is Telehealth Ontario?

Telehealth Ontario is a free, confidential, around the clock telephone service you can call to get health advice or general health information from a registered nurse.

That means quick, easy access to a qualified health professional who can assess your symptoms and help you decide your best first step. They can help you decide whether to care for yourself, see a doctor, go to a clinic, contact a community service or go to a hospital emergency room.

What is a Community Health Centre?

Community Health Centres are organizations made up of teams that include physicians, nurse practitioners, nurses, counsellors, community workers and dieticians.

For more information please visit the Ministry of Health and Long-Term Care’s website or visit your nearest Service Ontario Health Card - OHIP office.

Newcomers to Ontario normally have to wait three months before qualifying for medical services under the Ontario Health Insurance Plan (OHIP). Many of the returnees from Haiti need health services because of their experience during the earthquake – do they have to wait that long too?

Canadian citizens, permanent residents and landed immigrants who are evacuated from Haiti and arrive in Ontario will be exempt from the three-month waiting period for OHIP until the end of the evacuation.

For more information on Canada's response to the earthquake, please see Foreign Affairs and International Trade Canada.

For More Information

Call ServiceOntario, Infoline at 1-866-614-5951
TTY 1-800-387-5559.
In Toronto, TTY 416-327-4282
Hours of operation : 8:30am - 5:00pm

If you are a member of the media, call Communications and Information Branch at 416-314-6197 or visit our News Room section.