News Room

Health Bulletins

Canada Post Disruption - Health Care Professionals

Registration and Claims Branch
OHIP Medical Claims Payment and Processing - Response to a Full Postal Strike

June 20, 2011

The Registration and Claims Branch (branch) is committed to delivering the best service possible during the current postal disruption. A full postal disruption began on June 15, 2011 which interrupts regular mail delivery.

This internet site will continue to be updated as new information is available. Each OHIP claims office has updated its automated telephone message (where possible) to provide clients with service delivery information and the branch's efforts to continue to provide excellent service.

The branch encourages those health care providers not currently using Electronic Data Transfer (EDT) or direct deposit to register for these services. Registering for these convenient electronic services will ensure secure transfer of data and will eliminate any payment delays.

During the postal disruption, the branch will not be able to send or receive mail. When the strike is over, mail service will resume.

Correspondence normally sent by Canada Post is being held at this time (see below for specific details).

You may drop off or courier mail to your local OHIP claims office during the strike.

General Questions

I am a physician that submits claims via Electronic Data Transfer (EDT) - is there any impact to me?

To register for EDT, please complete the forms listed below found in the form repository on the ministry's website at the following link: http://www.health.gov.on.ca/english/providers/forms/form_menus/ohip_prof_fm.html.

  1. Application for GONet Electronic Data Transfer (EDT) Service (#3274-84)
  2. Electronic Data Transfer (EDT) Undertaking and Acknowledgement (#3279-84)
  3. Electronic Data Transfer (EDT) Undertaking and Acknowledgement - Signature Page (#3343-84)

Physicians can drop off or courier their forms at their local OHIP claims office or fax the forms to the Service Support Contact Centre at 613-545-4470.

The branch will process your EDT registration and respond to you by e-mail, fax or by phone.

Call the Service Support Contact Centre at 1 800 262-6524 if you have any questions.

I am a physician that wants to register for Health Card Validation (HCV) service. How can I contact the branch to register for this service?

If I receive my payment by cheque, will there be an impact to me?

I am a physician and I submit by diskette or paper. How can I get my submission to the branch?

If I receive my remittance advice on paper or by diskette when can I expect to receive it?

Can I send a courier or make arrangements to pick-up my remittance advice or diskette?

How will I receive my paper reports such as error reports or my monthly primary care reports?

Can I request reports/documents to be sent to my e-mail account as attachments?

How can I send the branch my registration documents for an OHIP billing number or notify them of any changes to my address or banking information?

The branch will process your registration and respond to you by e-mail, fax or by phone.

OHIP Claims Offices Locations and Hours of Operations

Hamilton
119 King Street West, 10th Floor
L8P 4Y7
(Ellen Fairclough Building across from Jackson Square)

FAX 905-521-7605

Monday - Friday
8:30 am - 5:00 pm

Ottawa
75 Albert St., 7th Floor
K1P 5Y9

FAX 613-237-3246

Monday - Friday
8:30 am - 5:00 pm

Kingston
1055 Princess St., 4th Floor
K7L 5A9
(Across from Kingston Centre)

FAX 613-545-4399

Monday - Friday
8:30 am - 5:00 pm

Sudbury
199 Larch St., Suite 801
P3E 5R1
(Provincial Tower attached to Civic Squire Building)

FAX 705-675-4015

Monday - Friday
8:30 am - 5:00 pm

London
217 York St., 5th Floor
N6A 5P9
(Beside Via Rail Station)

FAX 519-675-6832

Monday - Friday
8:30 am - 5:00 pm

Thunder Bay
435 James St. South, Suite 113
P7E 6T1
(Government Building/ServiceOntario)

FAX 807-475-1424

Monday - Friday
8:30 am - 5:00 pm

Mississauga
201 City Centre Dr., Suite 300
L5B 2T4
(Across from Square One)

FAX 905-896-6029

Monday - Friday
8:30 am - 5:00 pm

Toronto
47 Sheppard Ave. East, Suite 505
M5W 1G9
(North York Square)

FAX 416-314-7487

Monday - Friday
8:30 am - 5:00 pm

Oshawa
419 King St. West
L1J 7J2
(Executive Tower, Oshawa Centre)

FAX 905-434-4186

Monday - Friday
8:30 am - 5:00 pm

 
For More Information

If you are a reporter with a question for a story, or with comments about how this News Room section could serve you better, send us an e-mail at: media@moh.gov.on.ca

Media Line
Toll-free: 1-888-414-4774
In Toronto: 416-314-6197

Public Inquiries
Call ServiceOntario, Infoline
at 1-866-532-3161
TTY 1-800-387-5559.
In Toronto, TTY 416-327-4282
Hours of operation : 8:30am - 5:00pm