Health Care Professionals

Assistive Devices Program

In the event of a Canada Post labour disruption, the following ADP services will be impacted.

Grant renewal letters

If you are due to receive a grant payment and you:

Mobility Authorizer reports

Reports will not be available during the strike. Reports will be mailed out when full Canada Post services have resumed.

Insurance letters

We will continue to process your insurance letter requests and either email or fax the letter to you. We will not send letters directly to insurance companies.

Signed contracts for vendors and authorizers; revised Schedule B for vendors

We will send these documents by regular courier.

How to send us mail

Canada Post will be holding all mail, including letters, parcels, Xpresspost and Priority deliveries.

If you have urgent mail, you may send it by pre-paid courier (collect courier packages will not be accepted) or deliver it in person to our office at:

5700 Yonge Street, 7th Floor
North York, ON
M2M 4K5

The office is open Monday to Friday, 8:30am to 5:00pm, and is closed on statutory holidays.

For questions about the Assistive Device Program, please contact

For More Information

Ministry of Health and Long-Term Care
Assistive Devices Program

7th Floor, 5700 Yonge Street
Toronto, ON M2M 4K5

Tel: Toronto 416-327-8804
Toll-free 1-800-268-6021
TDD/TTY 416-327-4282
TDD/TTY 1-800-387-5559
Fax 416-327-8192