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Ontario Health Insurance Plan

OHIP Bulletins


INFOBulletin

Keeping Health Care Providers informed of payment, policy or program changes

Primary Health Care Services InfoBulletins

To:  All Health Care Providers

Published by:  Claims Services Branch

Date Issued:  January 21, 2017

Bulletin Number:  11169

Re:  Email Communications

Posted Electronically Only

PDF Version Portable Document Format | 122 Kb | See also: Corresponding Bulletin Reference


Claims Services Branch will be introducing email communications to make health care providers aware of changes or issues that impact medical claims processing, reporting or to direct providers to important and/or time sensitive information that has been posted on the ministry's website.

Email will not be used to transmit personal information or personal health information.

We ask that you complete a Change of Address form to provide us with a current individual/personal email address. This form can also be used for any subsequent updates/changes. The form is available on the ministry's website.

The form can be submitted via:

Email to: ProviderRegistration.MOH@ontario.ca
Faxed to: 613 545-5848
Mailed to: Ministry of Health and Long-Term Care
Claims Services Branch
Provider Registry Unit
PO Box 68
Kingston, ON K7L 5K1

The ministry will continue to post INFOBulletins, Fact Sheets and Technical Bulletins on the ministry website in order to provide detailed information related to program changes such as Schedule of Benefits changes. Payment reports such as the Remittance Advice and Error Reports will continue to be distributed through the secure Medical Claims Electronic Data Transfer (MCEDT) service.

The ministry will continue to provide billing and payment information using multiple distribution channels as required. In order to ensure you receive all relevant information, please take this opportunity to confirm and/or update your:

Practice Address
Mailing Address (if different from Practice Address)
Telephone Number
Fax Number

If you wish to provide a personal email address and a business email address, use Section 2 – Primary Practice Address for your business email address and Section 4 – Mailing Address for your personal email address.

For further information please refer to the attached questions and answers or contact the Service Support Contact Centre at 1-800 262-6524.


To view Portable Document Format PDF files, you will need to have Adobe Acrobat® Reader installed on your computer. You can download this free software from the Adobe website.

For More Information

Call ServiceOntario, Infoline at:
1-866-532-3161 (Toll-free)
In Toronto, (416) 314-5518
TTY 1-800-387-5559.
In Toronto, TTY 416-327-4282
Hours of operation : Monday to Friday, 8:30am - 5:00pm