Prescribed persons can also take possession of a health card that is voluntarily surrendered. These surrendered cards must be returned to the Ministry of Health.

The ministry has established a toll-free line 1 (800) 265-4230 for all providers to report suspected or detected incidents of health fraud. Please do not give this number to patients.

Voluntary Reporting

The implementation of Regulation 173/98 also expands the number of prescribed persons for voluntary reporting of any health fraud activity to include insured persons, as per subsection 43.1 (5). All prescribed persons (providers, their employees and insured persons) are now protected from liability when reporting any potential health fraud activity, in accordance with subsection 43.1 (7).

A separate dedicated fraud line has been established for the general public to report, voluntarily and anonymously, any suspected health fraud activity. The public toll-free fraud reporting line is 1(888) 781-5556.

Fraud in our health system affects us all, and it is in working together that we can eliminate it and deliver a clear message that fraud will not be tolerated.

To help clarify this regulation change and to assist you in applying it, you will find attached a list of questions and answers.

If you have any questions or comments, please do not hesitate to contact the Ministry by calling (613) 548-6270 or (613) 548-6427.

Surrendered health cards should be sent to:

Ministry of Health
Registration and Claims Branch
Verification Unit
49 Place d’Armes, 3rd Floor
P.O. Box 38
Kingston, ON K7L 5J3

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