Identify why we need to make the change
Stakeholder support, local or system focus
New relationships and ways of working
Understands, recognizes and values contributions
Engages and mobilizes people
Gets the message right—from system, to region, to patient (and across boundaries)
Uses engaging stories on progress and improvements made
Articulates a vision of the change
Acts as role model by engaging, mobilizing, supporting, supporting through all eight change dimensions
Exhibits the right behaviours
Builds resource capacity to enable change
Shares best practices and leveraging lessons learned
Sharing and spreading the word about the methodology and results of the change
Who needs to know? Who would benefit from doing the same?
Using a variety of channels and media
Learning and listening to others—receiving
Learning from when things don’t work out
Builds on our skills and knowledge of what’s worked before
Robust and rigorous in approach and delivery
Identifies the process, the people, the change, the results and the value
Uses evidence-based models to create ownership and engagement
Effective delivery methods: project management, LEAN, Six Sigma etc.
Clear objectives and process for visualizing the benefits
Timely, cost-effective and widely understood
Alignment of goals across sectors
Clear understanding of our critical path
What’s the best way to measure improvement?
Accountability and benchmarking
Identifying meaningful and discernible outcomes and improvements
What difference have we made? How do we know?