French Language Health Services

Designation of Public Service Agencies (Regulation 398/93)

Organizations that are partially funded by the province and provide services to the public, such as hospitals, long-term care homes and community agencies, are not automatically subject to the French Language Services Act (FLSA). To be subject to the FLSA, this type of organization must be designated as a public service agency by the Lieutenant Governor in Council, pursuant to section 8 of the FLSA. Such a designation requires the organization to provide services and communicate with the public in French, in accordance with section 2 of the FLSA. An organization may request to be designated as a public service agency.

A designation under the FLSA is recognition that an agency has met the government’s designation criteria in providing French language services to its French-speaking clients and has demonstrated its ability to continue to do so.

Before the government will designate an organization, the organization must:

  • offer quality services in French on a permanent basis;
  • guarantee access to its services in French;
  • have French-speaking members on its board of directors and in its executive;
  • develop a written policy for services in French that is adopted by the board of directors and that sets out the agency's responsibilities with respect to services in French.

If an organization is designated as a public service agency under the FLSA, the organization is subject to the FLSA in all respects. However, a regulation designating a public service agency may limit the designation to apply only to specific services provided by the agency, or may specify services that are excluded from the designation. These are called partial designations.

There are currently 217 public service agencies listed in the regulation. Eighty-nine of these agencies provide services supported by the Ministry of Health and Long-Term Care. There are 22 hospitals, 11 long-term care homes and 4 community health centres among them. Of the 89, 23 are partially designated. To see the complete list of all designated and partially designated public service agencies in Ontario, please click here.

For More Information

Call ServiceOntario, Infoline at:
1-866-532-3161 (Toll-free)
In Toronto, (416) 314-5518
TTY 1-800-387-5559.
In Toronto, TTY 416-327-4282
Hours of operation : Monday to Friday, 8:30am - 5:00pm