The Long-Term Care Homes Act, 2007, and Ontario Regulation 79/10 (Regulation) help to protect your rights as a resident of a long-term care home. This legislation also helps to improve the quality of your care and increases the accountability of LTC home staff for the care, treatment and well-being of more than 75,000 residents.
In addition, the Regulation provides for greater support to residents through a rate reduction and improves fairness and consistency in the calculation of your accommodation fee to better reflect your ability to pay using available income. What this means is that you may be able to apply to keep some of your income to support dependents or to exclude certain income sources from the calculation of your income.
If you have previously received a rate reduction, the deductions and exclusions available to you may include:
If you have not received a rate reduction before, you may be eligible to have the following types of income excluded from the calculation of your accommodation fee because the income is no longer available to you:
To apply for a rate reduction, you or your lawful representative must complete a rate reduction application form and submit it to your LTC home. You can obtain a copy of the forms from your LTC home or online
As part of the application you will be required to provide a copy of the Notice of Assessment (NOA) from the most recent tax year. Residents receiving benefits from Ontario Disability Support Programs (ODSP) are not required to submit a NOA document.
You may be exempt from this requirement if you have been living in a LTC home for a year or less. You may also be required to provide additional documentation in order to verify your income and/or may be required to apply for other benefits, namely Old Age Security (OAS), Guaranteed Income Supplement (GIS) and ODSP. If you are not already receiving these benefits you may be required to apply. Based on your age and available income you may be requested to apply for the following benefits:
If you need assistance to apply for a rate reduction, please speak to staff in your LTC home. They will be able to provide you with direct assistance including help filling out an application form.
If your question or concern cannot be answered by staff in your LTC home, please call the Ministry of Health and Long-Term Care Homes Action Line at 1-866-434-0144. You may also find the following bulletins informative:
Call ServiceOntario, Infoline at 1-866-532-3161
In Toronto, 416-314-5518
In Toronto, TTY 416-327-4282
Hours of operation : 8:30am - 5:00pm