Find your local Community Care Access Centre (CCAC)
CCAC staff can answer your questions, help you explore your options, conduct assessments and/or provide advice as you develop your long-term care plans. Use the CCAC Locator to find a Community Care Access Centre near you.
Finding a Long-Term Care Home near you
Use the LTC Home Locator to find long-term care homes in your area.
Applying to a long-term care home
To start the application process, call your local CCAC. The CCAC Locator will help you find the nearest CCAC. You can print out some of the application forms for LTC homes and the CCAC staff can help you to complete these forms.
Evaluating prospective providers
The following checklists have questions you could ask providers that you are considering :
Finding out whether a provider has been accredited
Every provider can voluntarily seek accreditation by the Canadian Council for Health Services Accreditation (CCHSA). This accreditation compares a provider's service delivery and operation against a set of national standards.
Find out more about CCHSA accreditation.
Find out more about accreditation of retirement homes.
Find out more about other types of accreditation, such as ISO 9001.
Finding out more about legal and financial planning considerations
As you plan your future, you may also wondering how decisions will be made if, for some reason, you are unable to make decisions on your own. Creating a plan will ensure that decisions about your health and personal care will be made by the right person, with a full understanding of your values and wishes. Download a Power of Attorney Kit
Many provincial associations can link you to providers across Ontario.
Home and Community Support Services
Call ServiceOntario, Infoline at 1-866-532-3161
In Toronto, 416-314-5518
In Toronto, TTY 416-327-4282
Hours of operation : 8:30am - 5:00pm