Ministry Programs

Ontario Health Insurance Plan

OHIP Individual Personal Health Information (PHI) Access Requests

All requests for personal information must be received in writing (includes faxes and photocopies).

The Ministry of Health and Long-Term Care maintains a record of OHIP claims (also known as a personal claims history) submitted by and paid to health care providers using a patient's health number. Under section 53 of Personal Health Information Protection Act, 2004 (PHIPA), an individual has the right to access their personal health information such as a personal claims history.

The information in a personal claims history is used for payment purposes and should not be confused with the precise diagnosis provided by a health care provider. The provider should be contacted for information about a diagnosis or any other information that may be required.

To make a personal health information access request the requester must provide:

  • Their name
  • Their health number;
  • Their date of birth;
  • The period of time for which the health service history is required (records are maintained for seven years);
  • A copy of the document authorizing Power of Attorney (if requester is not the individual)

Please Note: In order to process form #4890-84 (Request for Access to Personal Claims History Information), individuals' health card mailing address must be up-to-date and must match the return address on the application form. Please contact ServiceOntario to update your address prior to submitting your request, if required.

There is no cost associated with a personal request. Please note that additional documentation may be required in some cases, including requesting personal health information of a child by a parent and requesting the information of a deceased individual (refer to forms repository for further information).

Personal requests can be submitted by mail to:

Ministry of Health and Long-Term Care
Personal Health Information Office
49 Place d'Armes
Kingston, ON K7L 5J3

If you require further information, please contact:

OHIP Forms:

Ontario Health Insurance (OHIP)– Forms – Health Care Professionals – MOHLTC

For More Information

Call the Service Support Contact Centre (SSCC) at:
1-800 262-6524
Hours of operation : 8:00am - 5:00pm

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