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Public Information
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Assistive Devices Program
Vendor Information
How does an ADP applicant change vendors once an application form has been submitted to the Program?
Information must be provided to the ADP, in writing, from the client, authorizer and both vendors confirming that all parties are aware of the change in vendor. The client’s address and health card number, both vendor’s and authorizer’s ADP registration number, name and address must be included.
 Is it true that clients must now choose their vendor before the application form is sent to ADP?
Yes. The vendor must sign page 6 of the application form before it is mailed to the ADP.
Can my clients choose any ADP vendor they want?
Yes, in all cases except the Central Equipment Pool (CEP) for High Technology Wheelchairs. Note : See Section 6 of the Administration Manual.
My client lives in a long-term care home and he/she has been told that he/she must purchase his/her equipment from a vendor who has a contract with the home. Is that correct?
No. Regardless of where your client lives he may choose his vendor (except CEP). Note : See Section 1210 of the Administration Manual.
Do I have to provide all my clients with a list of all ADP Registered Vendors that serve their community?
Yes. Even if your client has already made the choice. Lists of vendors for wheelchairs, ambulation aids and seating devices are available on this website.
Can I provide my client a list of ADP Registered Vendors over the telephone?
Yes. However, we recommend that you also provide your clients with a paper copy of the list when you meet with them.
My clients are often unable to select a vendor on their own and do not always have family to assist them. May I make suggestions to my clients?
Yes, if no one other than yourself is available to advise them. Be mindful that it is not appropriate to always direct your client towards a particular vendor.
What if I am concerned about the service that a particular vendor on the list provides?
You may mention your concerns to your client. However, it is not appropriate to always direct your client towards or away from a particular vendor.
What if my client requires certain technical expertise and/or service that only one particular vendor in my area can provide?
You may inform your client which vendor can provide the specific services required. However, it is not appropriate to always direct your client towards or away from one particular vendor.
I am an ADP Registered Vendor. Is it a conflict of interest for me if I refer my customer to a particular ADP Registered Authorizer?
No. However, it is not appropriate to always direct your clients towards one particular authorizer. Note : See Section 1105 of the Program Manual regarding ”Conflict of Interest”. As an ADP Registered Vendor am I required to give my customers a list of all the ADP Registered Authorizers in my community?
No. However, it is not appropriate to always direct your client towards one particular authorizer.
When can I deliver the authorized equipment to my clients?
On or after the authorizer assessment date. Make sure to advise your customers that ADP funding is not automatic with the submission of an application and that if, for some reason funding is not approved, they will have to pay you the full cost of the equipment that they directed you to order and deliver.
What if I deliver the equipment to my customer and he/she passes away before ADP funding is approved?
Contact the Mobility Category Program Coordinator in writing by fax (41-327-8192) or mail for advice.
My customer received ADP funding for a wheelchair seven years ago. It now worn out and needs replacement. Do I need to submit a repair quote with the application form?
Yes. A repair quote must be submitted to the ADP regardless of the age of the equipment. This refers to all ADP listed equipment except seating. |
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Ministry of Health and Long-Term Care Tel: Toronto 416-327-8804 |
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