The Telephone Request Service (TRS) offers physicians another way to submit EAP requests for a group of selected drugs.  In most cases, these requests will be assessed in ’real-time’.

WHO

The physician or his/her delegate, who works directly with the physician for routine medical and administrative care of the patient, may access EAP TRS.

WHEN

Business hours for TRS are between 8:30 AM to 5:00 PM.

HOW

Call 1-866-811-9893 or 416-327-8109 and select the TRS option.

Physicians and their delegates are encouraged to review the TRS reimbursement criteria before using TRS to ensure they have all of the necessary information available during the call. Callers who wish to submit a request for drug products or indications not currently available through TRS will be asked to fax the request.

• TRS Evaluation Questionnaires
• TRS Reimbursement Criteria

The caller will be asked a series of questions in order to:

1. Ensure that the request is being made for a drug and/or indication covered by TRS;
2. Authenticate the caller;
3. Obtain relevant patient information; and
4. Complete the assessment of the request.

If the caller provides all required information, the ministry TRS assessor will inform them whether the reimbursement criteria have been met or if further review is needed. In cases where the assessor is able to make a determination that the request either meets or does not meet the reimbursement criteria, the physician (or delegate) will receive the decision during the call.

A written confirmation will be provided following the call within one business day. If the request is approved, the eligible ODB recipient will be able to fill prescriptions and be reimbursed within one business day.

TRS Evaluation Questionnaires

The Exceptional Access Program seeks your assistance in evaluating the success of the Telephone Request Service and identifying how the Service can be improved. If you are a physician or a physician’s delegate who has used the TRS, please complete the Questionnaire for TRS Users (MS Word). If you are a physician who has not yet had a chance to use the service but is interested in providing your insights and comments on how the service could meet your needs, please complete the Physician Questionnaire for TRS (MS Word).

For any questions or concerns, or if you have comments following use of this service, please contact us:

Exceptional Access Program – Telephone Request Service
3rd Floor, 5700 Yonge St.
North York, ON  M2M 4K5

E-mail : EAPFeedback.MOH@ontario.ca
Phone : 1-866-811-9893 or 416-327-8109
Fax: 1-866-811-9908 or 416-327-7526