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Hospital Planning and Accountability

Improving Organizational Performance : The Self-Improving System™ Methodology

The ministry has partnered with York Central Hospital in piloting an innovative methodology designed to increase the quality and timeliness of patient care in hospitals, the work-life balance of their employees, as well as the efficiency and stewardship of resources.

Following a call for proposals issued in December, the ministry awarded the contract to EC Murphy Walsh Inc., which calls its methodology the Self-Improving System™.

York Central Hospital was selected to test this new process, which complements a capacity-building initiative already underway, aimed at improving patient, staff and physician satisfaction.

This latest approach is part of a range of initiatives available to the hospital sector and supported by the ministry, which are intended to assist hospitals in meeting their performance obligations under the HAAs.

The pilot will start in January and continue through February, with a report being provided to York Central's Board, executive leadership, and the ministry on February 9.

Document download
The Self-Improving System™ – An Overview
14 pages | 200 kb | PDF
Presentation on the Self-Improving System™
44 pages | 336 kb | PDF
To view PDF format files, you need to have Adobe Acrobat® Reader installed on your computer.
Download Acrobat Reader   You can download this free software from the Adobe Web site.

For more information
Call the ministry INFOline at 1-866-532-3161
(Toll-free in Ontario only)
TTY 1-800-387-5559
Hours of operation : 8:30am - 5:00pm
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