Ontario Ministry of Health and Long-Term Care - Healthcare Providers - Publications - Homes for Special Care Program

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Homes for Special Care (HSC) Program

Process Guides

Process guides are provided to help understand the guidelines, program requirements, steps, activities and the roles of the key participants in the core financial and operation processes of the Homes for Special Care (HSC) program. They are intended to be a tool used by HSC staff, including Field Staff, Financial Staff and Regional Office staff.

The guides represent the most common methods for completing the processes (the general set of procedures used in the province). In some regions there may be differences in procedures used which may be continued as long as they do not violate HSC policy.

The Process Maps

Process maps are visual flow charts of each of the processes. These maps provide a graphical representation of each of the steps, in chronological order, required to complete a process with start and end points clearly defined. In addition, roles and responsibilities of each of the participants are identified on the maps through the use of "swimlanes". The swimlanes identify each of the participants in the process and the steps they perform, as well as their interaction with other participants throughout the flow of the process. Key documents and forms have also been identified throughout the maps. The attached legend shows the symbols used in the business process maps.

1.1 Expenditure Process - Pre-Approval Process
1.2 PPH Activation and Transportation Expenditure Process
1.3 Funeral Expenditures and CPP Reimbursement
2.1 Reimbursement Process - Other Trustee, Resident, Lawful Substitute Decision Maker
2.2 Reimbursement Process - Office of the Public Guardian and Trustee - Automatic Billing
2.3 Income Validation for Reimbursements - ODSP, OAS, GAINS
3.1 Reconciliations - Revenue
4.1 Home Owner Accounts / Per Diems Process
5.1 Admissions Process
6.1 Transfers Within / Between Homes Process
7.1 Paid Leaves Process
7.2 Unpaid Leaves Process
7.3 Return From Leave Process
8.1 Discharge Process
9.1 Death Process
10.1 Licensing Process (New Home Owner)
11.1 Inspection and Renewal Process



The process guides are working documents intended to be updated as the Homes for Special Care Program and processes continue to evolve and change. For updates and changes to the manual, please contact : Provincial Programs Branch, Ministry of Health and Long-Term Care	Service Area Office - Toronto 465 Davis Drive, Suite 300, Newmarket L3Y 8T2 (905) 954-4694 Toll Free 1-800-486-4935 Or Service Area Office - London 291 King St. 4th Floor, London N6B 1R8 (519) 675-7665 or (519) 675-7758 Toll Free 1-800-663-3775

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