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Land Ambulance Response Time Standard

The Response Time Standard (RTS) information on this site is a representation of land ambulance performance plans and data submitted by Upper Tier Municipalities (UTMs)/Designated Delivery Agents (DDAs) and land ambulance communication services. RTS submission timeline requirements are established by Regulation 257/00 Part VIII under the Ambulance Act. All UTMs/DDAs and land ambulance communication services are required to:

Land Ambulance Services

  • Establish annual response time performance plans no later than October 1st each year that set response time targets for patients categorized under the Canadian Triage Acuity Scale ("CTAS") 1,2,3,4 and 5 as described below:
    • CTAS: acronym for Canadian Triage and Acuity Scale; a five-level triage scale with the highest severity level 1(resuscitation) and the lowest severity levels 5 (non-urgent) used to assign a level of acuity to patients and more accurately define the patientís need for care primarily based on the optimal time to medical intervention.
    • CTAS Level 1: CTAS level assigned for resuscitation.
    • CTAS Level 2: CTAS level assigned for emergent.
    • CTAS Level 3: CTAS level assigned for urgent.
    • CTAS Level 4: CTAS level assigned for less urgent.
    • CTAS Level 5: CTAS level assigned for non-urgent.
  • Submit the plans to the ministry by October 31st each year for implementation the following January 1st;
  • Maintain, enforce, evaluate and, where necessary, update their plans by providing all updates to the ministry; and
  • Report annually to the ministry by March 31st each year on the response time performance achieved under the previous yearís plan including performance achieved for sudden cardiac arrest (SCA) patients.

Land Ambulance Communication Services

  • Establish annual response time performance plans no later than October 1st each year that sets out the percentage of times that the communication service will give notice within two minutes of the time a request is received respecting SCA patients and other patients categorized as CTAS 1;
  • Submit the plans to the ministry by October 31st each year for implementation the following January 1st;
  • Maintain, enforce, evaluate and, where necessary, update their plans by providing all updates to the ministry; and
  • Report annually to the ministry by March 31st each year on the response time performance achieved under the previous yearís plan.


View by UTM/DDA and Land Ambulance Communication Service

Select the name of the UTM/DDA or communication service you wish to view (please click here for RTS Reporting Table Explanation):

UTM/DDA


Land Ambulance Communication Services Name

For more information

Emergency Health Services Branch
5700 Yonge Street, 6th Floor
Toronto, Ontario
Canada     M2M 4K5

Tel : 1-800-461-6431 (Toll-free in Ontario only)
Fax : 416-327-7911
Email : ehs.websitecontact@sdsx.moh.gov.on.ca

Call the ministry INFOline at 1-866-532-3161
(Toll-free in Ontario only)
TTY 1-800-387-5559
Hours of operation : 8:30am - 5:00pm
 
  
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