Home and Community Care Support Services

On April 1, 2021, the health system planning and funding functions from the Local Health Integration Networks (LHINs) transferred into Ontario Health. LHINs are now operating under a new business name, Home and Community Care Support Services, to reflect a focused service delivery mandate to deliver patient care. Patient care functions, including home care and long-term care home placement services and facilitation of access to community services, remain in place. There are no changes to how patients access home and community care or long-term care home placement services and there will be no changes to their regular contacts.

Home and Community Care Support Services organizations work with physicians, hospital teams and other health care providers to enhance access and coordination for people who need care in their own homes in the community, in supportive housing, or in a long-term care home. Home and Community Care Support Services organizations provide information about care options in your area and help people to:  

  • live independently at home
  • apply for admission to a long-term care home.

Home and Community Care Support Services organizations provide information about local community support service agencies and can link people to these agencies to arrange services. Staff at Home and Community Care Support Services organizations provide information and coordinate professional, personal support and homemaking services for eligible people living in their own homes, and for eligible school children with special needs. 

Home and Community Care Support Services organizations also determine eligibility and make arrangements for admission to long-term care homes. Some Home and Community Care Support Services organizations determine eligibility and make arrangements for admission to adult day programs, supportive housing programs, and to a chronic care or rehabilitation bed in a hospital.

Whether you are just beginning to explore your needs or are ready to finalize arrangements, your local Home and Community Care Support Services organization can help you:

  • Identify your care needs
  • Explore the options best suited to your needs and personal situation
  • Determine your eligibility for government-funded services and settings
  • Gather information about providers (of services in home or in the community and of residential care) in your area
  • Find out how services are delivered
  • Determine the availability of financial subsidies for particular service options
  • Arrange for delivery of government-funded home and community care services
  • Apply for and arrange admission to a long-term care home
  • Get on the appropriate waiting lists.

Anyone can make a referral to a Home and Community Care Support Services organization - an individual requiring service, a family member, caregiver, friend, physician or other health care professional. You may contact your local Home and Community Care Support Services organization directly for information on home care services, as well as long-term care home applications. Home and Community Care Support Services organizations can also give you information about other services in the community that may be of help to you.

There is no charge for any professional, personal support or homemaking service provided through Home and Community Care Support Services organizations.

For More Information

Call ServiceOntario, Infoline at:
1–866–532–3161 (Toll–free)
In Toronto, (416) 314–5518
TTY 1–800–387–5559.
In Toronto, TTY (416)327–4282
Hours of operation: Monday to Friday, 8:30am – 5:00pm

 
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