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Ministry Status: Recovery

The ministry is resuming regular operations and supporting health sector stabilization.

This document was published under a previous government.

Emergency Management

Syrian refugees

All health care providers who are able to offer their services to refugees can call the
Refugee HealthLine (1-866-286-4770)
to add their name, practice, location, service and the number of prospective patients/clients they are able to accommodate.
See the Refugee HealthLine Fact Sheet for more information.

With the conclusion of the arrivals of the initial 25,000 Syrian refugees, the Ministry of Health and Long-Term Care (ministry) Emergency Operations Centre has been deactivated.

While the volume and pace of refugee arrivals in Ontario have decreased, refugees (including Syrian refugees) will continue to arrive in the country in higher numbers than in previous years. In addition, Syrian refugees who have already resettled in the province will require ongoing and long-term health care support.

The ministry will continue to work with health system partners to meet the health needs of Syrian refugees within regular business processes. It is the responsibility of all Ontario health care providers to meet the needs of our new residents.

Phase 2 Ontario Health System Action Plan: Syrian Refugees

This plan provides guidance on the roles and responsibilities of health care providers and general refugee health care considerations to meet the ongoing needs of Syrian refugees in Ontario.

Fact Sheets for Health Care Providers

Fact Sheet for Refugees

The Health Care Options in Ontario Fact Sheet describes health care options in Ontario. The ministry encourages providers to share this fact sheet with Syrian refugees.

The fact sheet is available in:

Additional Resources

For More Information

Ministry of Health
Health System Emergency Management Branch
1075 Bay Street, Suite 810
Toronto, Ontario
Canada M5S 2B1
Fax : 416-212-4466
TTY : 1-800-387-5559
E-mail : emergencymanagement.moh@ontario.ca


Health workers and health sector employers can call the Healthcare Provider Hotline for more information
Toll free : 1-866-212-2272

CritiCall Ontario provides a 24 hour call centre for hospitals to contact on-call specialists; arrange for appropriate hospital bed access and facilitate urgent triage for patients

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