Emergency Health Services

Land Ambulance Program

The ministry has expanded on the key performance indicators (KPIs) for land ambulance performance measurements that are available to the public. The KPIs include legislated response time reports, new response time measures and patient outcome-based indicators.

As per Regulation 257/00 of the Ambulance Act, every upper-tier municipality (UTM) and land ambulance communication service, referred to as ambulance dispatch centres or Central Ambulance Communication Centres (CACCs), are responsible for the development of response time targets (or plans) and performance, which are submitted to the ministry on an annual basis.

Please select a UTM or CACC and then select a year.

For More Information

Emergency Health Services
5700 Yonge Street, 6th Floor
Toronto, Ontario
Canada   M2M 4K5

Tel: 1-800-461-6431 (Toll-free in Ontario only)
In Toronto: (416) 327-7900
Fax: 416-327-7911
Email: websitecontact.moh@ontario.ca


Call ServiceOntario, Infoline at:
1-866-532-3161 (Toll-free in Ontario only)
TTY 1-800-387-5559.
In Toronto, TTY 416-327-4282
Hours of operation: 8:30am - 5:00pm

  • Connect With Us
Ministry of Health Facebook page Ministry of Health Twitter page