Call ServiceOntario, Infoline at:
1–866–532–3161 (Toll–free)
In Toronto, (416) 314–5518
TTY 1–800–387–5559.
In Toronto, TTY (416)327–4282
Hours of operation: Monday to Friday, 8:30 a.m. – 5:00 p.m.
April 25, 2020
From: Richard Steele, Deputy Minister, Ministry of Long-Term Care
Together we are actively working with partners at all levels in health care and related sectors to implement enhanced measures and supports to ensure that we can protect the health of our most vulnerable.
The sector's efforts and dedication in the face of COVID-19 are heroic, as frontline staff care tirelessly for long-term care residents. Over the past month, to bolster these efforts, we have enacted numerous measures, including emergency funding, regulatory flexibility, staffing support, expanded testing along with direction and guidance on outbreak management, and Infection Prevention and Support.
Despite our collective efforts, there continue to be real and immediate risks to the vulnerable residents and staff of some homes. Given the urgency of this situation and the need to ensure our residents receive the care they need, we are taking further action to provide homes in outbreak with additional supports, guidance, and assistance from public hospitals and from the federal government. To ensure rapid and seamless activation of these supports, where required, we are putting in place the following:
The well-being of residents in long-term care is our shared priority. The added resources and expertise from partners will help provide additional care to residents and support for staff working in long-term care homes.
As we continue to battle to limit the spread of this virus, we could not be where we are without your support and action. Thank you for your continued cooperation.
Sincerely,
Richard Steele
Deputy Minister
cc:
Call ServiceOntario, Infoline at:
1–866–532–3161 (Toll–free)
In Toronto, (416) 314–5518
TTY 1–800–387–5559.
In Toronto, TTY (416)327–4282
Hours of operation: Monday to Friday, 8:30 a.m. – 5:00 p.m.