Ontario Health Insurance Plan


COVID-19 Temporary Virtual Palliative Care Services

System changes have been delayed; continue to hold claims for K092, K093, K094 and K095.

To: All Physicians
Category: Physician Services
Written by: Claims Services Branch, Ontario Health Insurance Plan Division
Date issued: May 14, 2021
Bulletin Number: 210501

Further to INFOBulletin 210403 titled ‘COVID-19 Temporary Virtual Care Services’, the system changes scheduled for May 2021 have been delayed until further notice. The changes impact new fee schedule codes K092, K093, K094 and K095.

Physicians will need to continue to wait to submit these claims until further notice.


COVID-19; Palliative; Virtual; Telephone; Video; Hold claims; K092; K093; K094; K095

Contact Information

Do you have questions about this INFOBulletin? Email the Service Support Contact Centre or call 1-800-262-6524.
Find INFOBulletins online on the Ministry of Health website.

For More Information

Call ServiceOntario, Infoline at:
1–866–532–3161 (Toll–free)
In Toronto, (416) 314–5518
TTY 1–800–387–5559.
In Toronto, TTY (416)327–4282
Hours of operation: Monday to Friday, 8:30 a.m. – 5:00 p.m.

  • Connect With Us
Facebook Twitter YouTube RSS