French Language Health Services

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Who We Are

The French Language Services Office (FLSO) provides strategic advice, guidance and support to the Ministry of Health and Long-Term Care (MOHLTC) on the requirements of the French Language Services Act and French language services (FLS) - related obligations and performance measures, and on issues or initiatives with implications for the francophone community. The FLSO works in partnership with the Ministry of Francophone Affairs, assists the MOHLTC in its relationship and interaction with the Office of the French Language Services Commissioner, and is the secretariat for the French Language Health Services Advisory Council.

Our Clients

Our key internal clients include:

• The Minister's Office
• The Deputy Minister's, Associate Deputy Ministers' and Assistant Deputy Ministers' Offices and staff
• Ministry staff, and in particular, policy, program, communications and human resources staff in the ministries
• The French Language Health Services Advisory Council
• Agencies, Boards and Commissions that fall under the authority of the Ministry of Health and Long-Term Care, Home and Community Care Support Services
• The Ministry of Francophone Affairs

Our key external stakeholders include:

• The Office of the French Language Services Commissioner
• Francophone stakeholder groups and associations
• The French-speaking public

Our Service Principles

We are committed to providing accessible, accountable, reliable and responsive service. We will work closely with our clients, ensure that we understand their requirements and concerns, and support them to meet their obligations under the French Language Services Act. Our timely, high quality responses are informed by the working relationships we maintain with stakeholders and the francophone community. 

We will:

• Provide analysis and strategic advice
• Deliver high quality products and services
• Ensure that the information we provide is accessible and easy to obtain
• Meet mandated or negotiated deadlines
• Actively engage clients to find creative solutions and approaches to their FLS requirements
• Build and maintain a visible presence and profile across MOHLTC ensuring that FLS issues are considered early and addressed appropriately
• Commit to continuous quality improvement
• Welcome and acknowledge comments on how our service can be improved