Improving Health Outcomes and Ending Hallway Medicine

The Premier’s Council on Improving Healthcare and Ending Hallway Medicine is helping to inform the future of health care in Ontario

Learn more about the council, its members and their work.

Hallway medicine

Hallway medicine (treating patients in the hallway of a hospital when all the rooms are full) is a reality in Ontario. There is no easy solution — it is caused by many large challenges facing the health system.

These challenges include:

  • patients with more complex medical needs and chronic issues
  • a system that is hard to navigate
  • pressure for the system to handle more patients
  • health care providers and caregivers who are stressed and overworked

What it means for patients

These complex factors all contribute to overcrowded hospitals where too many patients are:

  • waiting for hospital beds in unconventional spaces, such as hallways or meeting rooms
  • waiting too long to receive care
  • receiving care in places that don’t support rest, healing or recovery

Premier’s Council

The Premier’s Council was created on October 3, 2018. The council will provide the Premier of Ontario and the Deputy Premier and Minister of Health and Long-Term Care with strategic priorities and actions leading to:

  • improved health and wellness outcomes for Ontarians
  • higher patient satisfaction
  • more efficient use of taxpayers’ dollars
  • lower wait times

Council members

The Premier’s Council is led by Dr. Rueben Devlin, Special Advisor and Chair, and is made up of 14 health system leaders. Council members represent a cross-section of health sector professionals, and provide senior administrative and frontline worker perspectives.

Learn more about the council members


The Premier’s Council’s first interim report: Hallway Healthcare: A System Under Strain (January 2019) identifies key challenges connected to the problem of hallway health care in Ontario.

It is the first of several public reports to come from the Premier’s Council.

Read the full report


In this video, Premier’s Council Chair Dr. Rueben Devlin, and Christine Elliott, Deputy Premier and Minister of Health and Long-Term Care talk about the council’s first report, Hallway Health Care: A System Under Strain.

Contact us

The Premier’s Council wants to hear from you.

Provide your feedback on their interim report

For More Information

Call ServiceOntario, Infoline at:
1-866-532-3161 (Toll-free in Ontario only)
TTY 1-800-387-5559.
In Toronto, TTY 416-327-4282
Hours of operation : 8:30am - 5:00pm

If you are a member of the media, call Communications and Marketing Branch at 416-314-6197 or visit our News Room section.

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